Terms of Service

Chapter 1: General Provisions

Article 1: Purpose
These Terms of Service define the terms and conditions of use and other necessary matters related to the services provided by Poshviva (hereinafter referred to as “the Company”). These terms regulate the rights, obligations, and responsibilities of users.

Article 2: Effectiveness and Changes to the Terms

  1. These terms take effect when they are made publicly available to users.
  2. The Company may revise these terms when necessary due to changes in circumstances or important business reasons. Any modifications will take effect following the same procedures as the original terms.

Article 3: Application of Related Laws
Any matters not specified in these terms shall be governed by applicable laws and regulations.

Chapter 2: Membership and Service Use

Article 1: Definition of Membership
A member refers to an individual who meets the eligibility requirements set by the Company, agrees to these Terms of Service, completes the membership registration form, and receives an ID and password.

Article 2: Establishment of Membership Registration

  1. Membership registration is established when the Company approves the user’s application and the user agrees to these terms.
  2. Applicants who wish to register must provide personal information requested by the Company.
  3. Once the Company approves the user’s application, an ID and other necessary information will be provided.
  4. The ID entered at the time of registration cannot be changed, and only one ID is issued per person.
  5. The Company reserves the right to reject membership applications in the following cases:
    • When using another person’s name.
    • When failing to apply under the user’s real name.
    • When providing false information on the application.
    • When applying for the purpose of disrupting public order or good morals.

Article 3: Use and Restrictions of Service

  1. The service is available 24/7 unless there are business or technical difficulties.
  2. The Company may limit service hours in case of system maintenance, with prior notice to members.
  3. Online consultation services may not be available 24/7 due to the schedules of responsible consultants.

Article 4: Service Fees

  1. All registered members can use the service free of charge.
  2. If the Company decides to introduce paid services, it will publicly announce the timing, policies, and fees before implementation.

Chapter 3: Membership Withdrawal, Re-registration, and Service Restrictions

Article 1: Membership Withdrawal

  1. If a member wishes to withdraw from the service, they must request cancellation via email.
  2. The user must provide their name, ID, phone number, and reason for withdrawal. Once verified, the membership will be terminated.
  3. A successful withdrawal is confirmed when the user is unable to log in with their previous ID and password.

Article 2: Re-registration

  1. A withdrawn user who wishes to re-register must submit a request via email.
  2. The user must provide their name, ID, and phone number for verification.
  3. If the user can log in with their previous ID and password, the re-registration process has been completed.

Article 3: Service Restrictions
The Company may suspend or terminate a user’s service access without prior notice if they:

  • Violate public order or good morals.
  • Engage in criminal activities.
  • Use the service for activities that harm national interests or social welfare.
  • Steal another person’s ID or password.
  • Defame or cause harm to others.
  • Register multiple accounts under different IDs.
  • Interfere with the service’s operations.
  • Violate other laws or service policies.

Chapter 4: Limitation of Liability Regarding Service Use

Article 1: Online Consultation

  1. The Company strives to keep users’ consultation content confidential, but it is not liable for disclosure in the following cases:
    • When the user negligently leaks their password.
    • When the user deletes their own consultation records.
    • When content is lost due to natural disasters or other uncontrollable circumstances.
  2. Staff members may reference consultation content to provide more comprehensive responses.
  3. Consultation records may be used for:
    • Academic purposes.
    • Publications such as printed materials or CDs.
    • FAQs and recommended consultation content.
  4. Consultation responses reflect individual consultant opinions and do not represent the Company’s official stance.
  5. The Company may refuse to provide consultation in cases such as:
    • Repeated inquiries on the same issue.
    • Use of inappropriate language in consultation requests.

Article 2: Information Services

  1. Information provided through the service is for general reference only and is not a substitute for professional medical advice.
  2. The Company does not endorse specific products, tests, or treatments mentioned within the service.
  3. Users assume full responsibility for decisions made based on the provided information. The Company is not liable for damages, injuries, or losses resulting from the use of service-related content.

Chapter 5: Obligations

Article 1: Company’s Obligations

  1. The Company will strive to ensure uninterrupted service access.
  2. The Company is obligated to maintain continuous and stable service in accordance with these terms.
  3. The Company will process user complaints and inquiries in a timely manner. If delays occur, users will be informed of the reasons and estimated resolution time.

Article 2: Security of Member Information

  1. Users are responsible for managing their ID and password.
  2. Members agree to receive emails related to the service.
  3. If an ID is used fraudulently, the user must notify the Company immediately.
  4. The Company does not sell or provide personally identifiable information to third parties without prior user consent, except in the following cases:
    • Development of new features and services.
    • Providing statistical data to advertisers (without exposing individual identities).
    • Personalizing advertisements and services based on user preferences.
  5. Personal information disclosed voluntarily on communication platforms (e.g., forums) may be collected by third parties. The Company is not responsible for the use of such information.
  6. The Company may use cookies to improve service usability. Users can control cookie settings through their web browser.

Chapter 6: Dispute Resolution

  1. Any disputes regarding the use of the service should be resolved through mutual agreement whenever possible.
  2. If legal action is required, the court of jurisdiction shall be determined based on the Company’s location.

Chapter 7: Affiliate Links

The Company may include affiliate links on the website to enhance services and support operations. Clicking on an affiliate link and making a purchase may result in a commission for the Company.

  1. The use of affiliate links will be transparently disclosed, and commissions do not result in additional costs for users.
  2. The Company ensures that affiliate-linked products or services meet strict selection criteria.
  3. The Company does not take responsibility for products or services purchased through affiliate links. Users should direct any issues to the respective providers.
  4. The Company is not liable for the content or accuracy of external websites accessed via affiliate links.

The purpose of this section is to ensure transparency and provide users with full disclosure about the use of affiliate links.

Effective Date: February 21, 2025